Who’s Holding You Accountable?

You spent nine years at BP, where you were, as you put it, “living the cliché of doing well and doing good.” Then, you say, “Big Oil broke my heart.” There were accidents and scandals, and the company walked back its progressive stances. In retrospect, was it inevitable that BP was unable to live up to its rhetoric?

I wouldn't say it was inevitable; I would never say that the Deepwater Horizon disaster was inevitable. I would say that there are risks inherent in complex businesses like deepwater drilling—and that those risks can be mitigated. I do not think this is a case for not taking bold stances. We need bold stances; we need bold leadership. When Lord Browne set the ambitious targets to reduce the company's greenhouse-gas emissions, they were beyond what a lot of people thought was possible. And then the company achieved them. So I'm a big fan of setting big goals, as long as companies put in place processes to back up those goals. That's what BP did for greenhouse-gas emissions, and it's what people are realizing that companies need to do for all their goals.

Accountability is the key. John Ruggie, who was U.N. special representative for business and human rights when I worked for him, used to say that the era of declaratory CSR is over. It's no longer enough to say, “We respect human rights. We are part of the societies where we operate.” Show me what it means to do that. What are the processes that you have in place? What are your policies? Who's accountable?

Speaking of those processes: To a lot of people, it always seemed a little incongruous that BP—fundamentally a petroleum company—was taking the lead on clean energy and climate change. Were people inside concerned that BP was working against its own best interests?

No—and that's why I joined the company. This was an energy company looking to the future of energy. Yes, the mix was vastly skewed toward fossil fuels, but CEO John Browne clearly saw where the world needs to go, and that was inspiring. I wasn't looking to join an oil company! I went to business school hoping to work in a company that was thinking about its role in the world, and what better place than BP?

For the two big projects I worked on there, in Indonesia and China, the work that I did was very much aligned with the success of those projects. It wasn't just about the company becoming a better corporate citizen. In the extractive industries, you cannot get a project up and running and operate it smoothly if the community around you is rioting and blockading your access roads and sabotaging your equipment. And in manufacturing, some companies are realizing that if you invest in your workers' health and well-being, productivity is higher and turnover is lower. Look at the companies that have signed on to the Aspen Institute's Principles for Long-Term Value Creation.

But plenty of companies don't understand this, because the investment is a big upfront cost. And the pressures are all toward short-term results, even though in extractive industries the time horizon is closer to thirty or forty years.

After BP, you worked on a U.N. initiative with John Ruggie but felt drawn back to for-profit business. Why?

The U.N. work was fascinating—to be part of these multilateral, multi-stakeholder initiatives and see representatives speak on behalf of their countries. It was really exciting. But after a while, it became a little bit less exciting. Having had on-the-ground experience, I wanted to know: If I were going back to Indonesia and going out into the field on Monday, what would I do differently because of this conversation?

The people who have chosen to work in settings such as the United Nations believe very strongly in the power and effectiveness of U.N. declarations and treaties and documents. They are really good at the details of that work—for instance, understanding why it matters that the Human Rights Council endorsed the U.N. Guiding Principles and why every word of the principles has implications.

But we all need to figure out where we're most effective, and that was just not my milieu. I found myself empathizing with the corporate representatives in these meetings, saying, “OK, but what am I supposed to do when I get back to the office?” I found myself hungry to get back out in the field. The problems are urgent, and I want to help companies do something tomorrow.

What companies are willing to do tomorrow is often so small, though. Is working toward incremental change the most that a corporate idealist—someone inside a company—can hope for?

It depends on the environment and the company and the industry, obviously. There are moments of transformation in the career of a corporate idealist; when new leadership comes in, at the top of the company or at the board level, there is an opportunity to really change the way a company does things. But people should not expect a revolution every day.

Do idealists end up stuck in boxes in which they're the designated skeptics who never convince anyone?

Oh, sure. A lot of people I interviewed told me, “I'm the conscience of the firm.” At first you say that with pride, and eventually you say that with some cynicism. If you're not having any impact, maybe it's time to leave. But we don't want a situation where everybody who's idealistic goes into a nonprofit and all the people without moral consciences go to work in companies. That doesn't make for a sustainable society.

Do idealists think of themselves as whistleblowers?

Corporate idealists are doing the work that they do so the whistleblowers won't need to blow the whistle. They're trying to address these problems before they escalate to the point where somebody feels the need to go elsewhere to solve their problems.

That's true with outside stakeholders as well, right?

Absolutely. A lot of the work of the corporate idealist is doing outreach and opening channels of communication so you can catch these things before people feel like they need to resort to extreme measures.

Especially when those extreme measures include riots and sabotage. This gets at the larger issue of what the human-rights responsibilities of corporations are. It seems to be a more important question now that companies have taken over so many of the roles that government once did.

Part of what corporate idealists are supposed to do is to say, “Well, actually, this is not the company's responsibility.” It's not unbounded. That's a big part of what the U.N. debate over the principles was about—trying to carve out the boundaries of corporate responsibility. A whole part of that exercise was to bring back the role of the state and make it part of the conversation again.

This is a big problem with how the CSR conversation has evolved—we've sort of given up on governments. If you look at places like where I was in Indonesia for BP, companies are expected to assume the responsibilities of the state. That is neither appropriate nor sustainable. So that's a big part of an idealist's job: helping determine the boundaries of responsibility of your company.

Is it hard for a company to stay within those boundaries? I mean, you note that BP was operating in a hundred countries and had 100,000 employees. Can anyone really stay on top of all that?

That's absolutely true, but at the same time, it's not an excuse. Smaller countries don't have fewer human-rights responsibilities for their citizens than big countries do. It does make it more complex, though. Small companies are often part of vast supply chains, and that's often where things start to fall through the cracks.

Speaking of human-rights responsibilities: Even now, after the Deepwater Horizon deaths, do executives really see process safety as a human-rights issue? Human rights seems like an issue that's relevant only outside the United States and certainly never within a company.

When you're talking about loss of life, it should be relevant here! Right to life is definitely in the U.N. Declaration of Human Rights.

In the circle in which I travel, we ask questions about what a company's human-rights approach means for things like safety. What does it add to business processes? I think it did make a difference in my work in Indonesia, when we started to talk about the impacts the company had, using the language of human rights. And it represented a shift in mindset from the CSR approach of a company cherry-picking issues to care about. It was putting rightsholders at the center and thinking, These communities and individuals have human rights—thirty of them listed in the U.N. Declaration—and we the company must make sure we are not infringing on any of those rights. Ideally, we'll help contribute to them.

You've mentioned the Universal Declaration of Human Rights a couple of times, and other statements and treaties. For many in the business world, it's almost a truism that mission statements and the like are more or less meaningless boilerplate. Just look at Enron's “Code of Ethics.” How valuable are these statements?

I think unifying statements should change how a company operates, but they are valuable only if the intent is to back them up with more specific policies and processes. If it's just a piece of paper, that's not very interesting to me. If you can show me how a mission statement is incorporated into how the leadership team is paid, that is very interesting. If you're saying that these four values are important to you, show me the CEO's performance contract and how it's organized by those four values.

Last: You say “that big business can make the world a better place.” That's the kind of statement that makes people—at least people outside of big business—roll their eyes. What do you say to convince idealists?

Big companies enable us to live the lives that we want to live. They provide goods and services that have kept us all alive. I tell people, “Let's take an inventory of what you're wearing and what is in your bag, and let's write down how many brands you're wearing and carrying right now.” The last time I did it, on my body and in my bag I had something like thirty brands. And I'm not a big consumer.

Yes, companies can do some really horrible things, but they also enable us to lead the lives that we want to lead. And I just want to see them not hurt people as they're doing it.


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